Page plus online chat
+ Date: - 28.07.2017 - 559 view
How do I reach a customer service representative? You can contact Page Plus customer care by calling 1-800-550-2436 (press “2” when prompted) from any phone, or by dialing #737 (press “4” when prompted) from your mobile phone. Our customer service agents are available Monday through Sunday from 8 AM – 12 AM EST.
I got hung up on once again! I have always been able to text regardless of the phone company I've been with, but for some reason with Page Plus, I can't and they have no clue as to why. I have been with Page Plus Cellular for more than 8 years. I immediately found customer service contact info, cringing because I went through a situation with Straight Talk's "customer service" and "refund department" (I don't think the refund dept exists, but that another nightmarish story.
- We have been Page Plus customers for about four years.
- I told her the checkout process is total b.
- The metal plates that comes with this are SUPER THIN.
- There is nowhere you can update your credit card info.
- Granted, I'm still looking for the shipping price and grand total of my order to verify.
WHAT IS IN THE BOX: One approximately 2” by 1¼” light-weight. We intend to keep it that way. We may be able to tell you the right questions to ask or things to say. We're here to help you with that. We've ordered two new ones which hopefully will hold a charge much longer. We’ll keep you in the loop about important consumer news, new buyers guides and top product recommendations. When I asked the date that they credited it back they stated Dec 31, 2016.
Like this much better than my previous Droid, Great screen and really fast. Min later finally answers neither placed a refund on my account. Mine did not come with a sim card. My data quit working mid day like it does. No service but charged by min for dropped calls. Not acceptable supervisor please.
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I don't know what else can you expect from this smartphone.
- All he did is keep repeating the same thing over and over again.
- And SEVERAL other times, dealing with customer service, I waited hours on hold then got thrown from one person to another, the first 4 or so wouldn't know the answer, then finally someone did - after wasting 2 hours of my time.
- And activated phone #2 on Dec 15, paid $60.
- Anyways I would go to the online chat, they would do something on their end, I'd restart my phone and boom, data is back.
I established that the phone worked, and CONTINUED TO WORK THROUGHOUT my trip to Florida. I explain to them my problem and that's the guy said he was going to extend my bill and now it's off. I explained that the call had been transferred. I got billed the following month.
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I immediately hit redial and I was finally talking with someone with good English and processed my refund, I assume. I need someone to talk to and you represent pagepluscellular. I paid my bill over the phone. I paid online like instructed.
Why do I have to complete a CAPTCHA? With a wide-open, competitive market, prepaid gets you the same service at a better price. With great difficulty, I purchased a ATT phone but it would not activate until the FOURTH attempt. Works great with Page Plus. Yesterday I received a message from Page Plus that stated my payment did not go through. You ask why I stay with them?
They have great prices, but the hassles and the UNBELIEVABLY AWFUL CUSTOMER SERVICE FROM THE PHILIPPINES is not even close to worth the hassles. They was telling me to take the SMS card and battery out for about a minute, I did that still nothing. They would not activate phone #4 even though they tracked that I had made the payment on Dec 4. Third representative apologized for wrong due date and said they don't do extensions. This company is a huge rip-off and their staff is worthless.
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She gladly transferred me at which point the phone cut itself off. She transferred me to a guy who was telling me that he can't give me a receipt as it was paid from the automated system. Signed up with the 12 plan auto-renewal to save two dollars a month. So I argued with them and eventually ask to transfer to a manager. So even though I KNOW I applied my PIN last month they claim I haven't. So now I'm mad because I'm sure I'm not the only customer in GA that had that issue.
- " I'm going all American even if I got to talk through a cup and string!
- "3-5 business days", she says, but I'm not so sure.
- Activated it on Page Plus using a 4G nano SIM and their online chat.
- All I have to do is reach into my purse or my pocket for my cell phone.
Frustrated with this company - Page Plus Cellular.Horrible Customer Service - Stay Away!
I put the square metal place between the phone cover and phone just to have more space for the magnet to connect. I think I even called once, and got through faster than was typical with Verizon. I think the seller may be the difference in getting a good certified refurbished phone (like mine) and a $200 brick. I use Straight Talk (this review can go towards theirs as well! I was given bogus information by the Page Plus Rep. I was on a recent trip, traveling by train across country.
This saved a lot of money on our Verizon bill, but that turned out to be something of a trade-off. This time there was a tech problem in their website, I couldn't pay online so I paid by phone but I haven't received an invoice sent to my email. Touchscreen is very sensitive and responds the way it is supposed to. Upon contacting Page Plus Cellular to correct the concern I found out this was the beginning of a nightmare with the worst cell phone company I've ever dealt with.
Dec 29 lost approximately $31 worth of service on phone #2 since I supposedly no longer had a compatible device.Did you ever get the iPhone se?Easy activation with online chat agent.
Then, there is the reliability factor. There is nothing more convenient for a parent than having a camera and a telephone at hand at all times. They are a Verizon reseller with a prepaid and theoretically less expensive, easier service. They aren't that competitive anymore anyway.
It works without any changes to my existing data/voice plan (still unlimited). Jan 4, 2017 still no credit back to my card. Join the ConsumerAffairs Community! Just a quick edit: the SIM free model will come factory unlocked and ready to work on all US carriers. Just buy the SIM free model at full price from the Apple Store. Later today I looked at my bank account online and it did take another payment resulting in another overdraft from my bank.
- " Acted like it was my fault.
- " For that reason I must search for another place to pay my bill or just change my carrier.
Problem - sim card was already installed in phone! Problem is the reps don't speak or understand English enough to really give you service. Problem with first phone - phone pass codes, data, accounts were NOT DELETED by previous holder of ** phone number. Purchased two smart phones. Said account was due on 11th. Seems like a lot of work for a service that other phone companies have done easily with no problems (porting the number from one service to the next yet keeping it on the same device).
I will recommend this phone to my friends and I rate this as a 5***** phone. I've never been so dissatisfied with a company like I am with page plus. If you have a referral to share, please do so via PM when requested. If you have an iPhone and accept updates from Apple they will not tell you you have to download a new profile after certain updates unless you call. In services that was never provided. It has wi-fi, 3+ MP Camera, touchscren, Android OS, hotspot.
But when problems come (and they will), the customer service is HORRIBLE.Com find submissions from "example.
Now the only service I get is dropping calls like they hot! On Dec 2 2016 I purchased 4 SIM cards from Page Plus Cellular after checking that my phones were compatible. One told me account was due on May 14th. Only then, can I transfer the number to my current device at which point I would have to return the other phone. Page Plus has absolutely NO INTEREST in identifying employees who give "fake" advice. Phone did not get turned back on. Please don't do this to yourself!
I am so glad that I bought this.I am very angry and upset at the incompetence of their company and staff.I called back and the same thing happened again.
- As I tried to port my number to my new service, they made it difficult.
- At one point in New Mexico, while dialing home, a recording came on then quickly transferred me to a Page Plus operator, asking me why I called.
- At the end of the entry it stated that there was a problem with process.
- BUSINESS AND CUSTOMER service.
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The customer service person told me that I had to have a new phone because the one I had was active with another carrier (meaning I had to buy a new phone in order to port my number, obviously not happening). The final blow - I switched to another provider and contacted them to stop my Auto Bill Payment. The first time I had to fix it consumed a good hour of time on the phone with the non-English speaking support. The phone came on time and in an after market container.