Time warner live chat
+ Date: - 23.08.2017 - 938 view
And billing info and more. You can also use live chat. Time Warner Cable has merged with Charter Communications.
Martinez and have reached out to her to apologize directly," a company spokesperson said. Mathew ** was the supervisor from Spectrum I met with and Mike ** from Cat 5 was the rep who was to repair the damaged sprinkler. My internet connection will randomly disconnect for five to ten minutes at a time, which happens two to three times in a single day. Never happens, equipment is junk. New name same unethical practices. No one at Spectrum knows why they can’t dispatch to provide us the service.
This time Joan did fix my internet, so when the second tech that came 2 hours later to fix my neighbor's internet, it was already fixed by whatever Joan did in the box outside. This time we were assisted by Alyssa **, again we explained everything, bought in everything. Time Warner Cable (TWC) isn't yet a part of Comcast, but it's taking after its potential parent company in one very unfortunate way. Time Warner Cable Inc.
I signed up for internet service about two years ago, the amount I paid was between $45 to $50 dollars per month. I switched to AT&T and been with them all these years. I think TWC is crooked, falsely advertising fast speeds when the actual speeds don't measure up at all.
This internet service provider is hands down the worst one I have had to deal with. This is just a way for this cable company to get extra money to do the job they promise. This is not right as I never asked for or added other services as I have all three as it is! This time I had my downstairs neighbor stay with her while she worked because I had already missed too much time from work dealing with TWS.
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I called again and once again the tech guy tried a few things from having me erase the "cookies" on my pc and rebooting the modem. I called and they said: your discount has expired. I called scheduling office and talked to supervisor Mark. I can look back on this years statements and see I am being charged more than I should have been charged but can't look back any farther as I didn't save my statements from previous years. I couldn't bear it and went RUNNING back to AT&T.
Ok so now its 7:45am on 8/24/2017, I call TWC explain the last night’s nightmare to the rep and we are back to square 1 with them wanting me to pay the final bill which I have not even received by the way and advise her that this was not what I was told on my last transfer last night! One guy even told me I needed to pay the final bill to get my service restored! Or you can write a review to share with other customers. Problems once again with the speed. Ready for the big time?
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So I told him I did not care I wanted to speak with a supervisor, so he transfers me to yet another customer service rep and I had to start all over once again with this dilemma! So glad I dumped TWC and I tell you this time I will follow my heart and never go back again. So it appears each year is a promotion which consist of a 20% increase. So of course I called back in and was informed that the $7 was incorrect!
Very displeased in the manner that my order was handled. Voice over actors: provide a link to your professional website containing your reel. We are truly sorry for the disgraceful treatment of Ms.
Always half hour or more on phone.And by the way when I called TWC to cancel my services, the lady was so rude about it.
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I finally get someone who actually sides with me and says they can get it restored because it was their fault and she cannot get it reconnected so she transfers me. I fought with them 5 days spending 20+ hours trying to get around the drunk reps in India who hardly spoke English. I had TWC about 15 years ago and I swore I'd never go back. I had that rate in 2012 up until 2014 as I have that bill but don't have any other of my bills except 2017 so am not sure when they took off my rate!
I was getting over billed and the amount was incorrect so I decided to cancel my cable TV service and get my money back. I was there at 10:30 AM and left around 3 PM. I've had a Roadrunner account for 12 almost 13 years. ITunes iTunes is the world's easiest way to organize and add to your digital media collection.
I think they should have customer service for customers not this bull crap online. I tried to cancel it but they provided a special discount. I urgently called and chatted many times (because of their bad chat connection, technical system and useless customer service) including a 30 min hold to talk to a SUPERVISOR which I did NOT get to talk to. I want to give a shout out and apology to AT&T for ever leaving them.
I literally was on the phone for 2. I mentioned when calling make sure to keep my phone rate & I was never told that I would lose that rate if I accepted a discount in my services! I opened a complaint and was assured that damage would be taken care of. I plan on filing a complaint with the Federal Trade Commission and The BBB against Time Warner/Spectrum for their deceitful business practices.
If iBooks doesn't open, click the iBooks app in your Dock. If possible, never do business with Spectrum (formerly Time-Warner). If this internet service provider was not the only affordable one in my area I would be sprinting to another one.
In this page, you’ll find out how to connect with the Time Warner Cable customer service using the Time Warner Cable customer service phone numbers, email & live chat given on this page. Instead I received a bill for $ 2. It feels great to cancel the service and I will never tolerate this abuse and will cancel at first sign of price abuse! It is a rip-off and the customer services are horrible and again I say horrible.
I had the package with up to 60 mbps. I have ATT now and could not be happier. I have Google Fiber at home. I have no idea why a TWC employee would do this and risk losing their job.
I did internet speed tests in all the rooms in my house and everywhere the speed tested 2 mbps up to 7 mbps. I double checked with my account online to make sure it was cancelled and it was so that was a relief. I dropped off my equipment and was informed that I would receive a refund.
The company responded after I told them to come and pick all their equipment which would be gathered up and put outside in the rain! The internal links to additional services works well too. The internet worked for about 6 hours. The merge of Time Warner with Spectrum have reduced the original 5 or 6 tier Internet options to only 2 tier high price Internet options (starting from $65+tax and up for existing Time Warner customers) in my area in Kentucky.
Called customer service at Spectrum.Came back and she again took us to help us, we get back and she proceeds to tell me oh I need to wait till the service is disconnected next month (basically run someone else's bill up) then she says "well your brother needs to be on the lease.Chat lets you text chat with a live representative for help on all your service questions.
The only thing I got from customer service was that TWS was not obligated to call before the tech arrived and the tech was not obligated to wait. The representative just said she was sending out a converter box because she saw I wasn't getting the service I was paying for. Their customer service is no help (maybe they're not obligated to). Their customer service was horrendous back then.
We wonder when those channels stopped being Latin and became American or European. Well of course I was excited about that until I got the bill and it was $100 dollars more than usual. What a waste of time, they always say "we will call you back". When I did receive the call that the tech was on their way, I said "Great, I will be there in 5 minutes" (I work 2 minutes from my apartment).
First of all, I was never told about any promotional offer when I started with the service. For more information about reviews on ConsumerAffairs. For those with lower income and do have needs super fast speed (60 MB), this high price is unbearable. Forced switch to SPECTRUM - Prices went up 41% from JAN. He lied explain that he left the door tag on my door which he never did. He said it would be $30 more if we wanted 100 Mbps internet plus $99 one-time fee for setup.
I HATE this form of customer service and besides not everyone has a computer. I also told them I WILL CHARGE SPECTRUM $500 for time spent. I am a person with great credit scores, pay my bills on time and NEVER in my life have I ever worked with such a bad company as Spectrum. I assumed the stories were overblown. I call to question the bill and I am informed there is NO way for me to review the charges.
Time Warner Cable, now Spectrum, has no set prices and charges different prices to different customers. Time Warner has always been known about their bottom of the customer care and service – and I am not surprised. Time Warner/Spectrum charge excessive amount to old customers for internet service. To make my story short Time Warner didn't honor the 30 days money back guarantee and made me pay the pro-rated amount I owe for the cable TV.
Comcast also fired the employee involved and said it would improve training of customer service employees and work on a technical solution to prevent inappropriate customer name changes. Comcast has had to publicly apologize for numerous cases in which it mistreated customers over the past year. Comcast, the largest cable company in the country, announced a year ago that it plans to buy Time Warner Cable, the second largest. Discover and share new music, movies, TV, books, and more.
It's now almost midnight and my appointment was at 6 and I still have not heard anything from this company. Jon is Ars Technica's senior IT reporter, covering the FCC and broadband, telecommunications, wireless technology, and more. Left her a message again no call back no resolution. Lucky me, Joan was the tech. Many calls received today by Spectrum supervisor and other people that the service/installation will be in today.
- "It is a letter stating I requested to disconnect my service, which I never did.
- "They are offering me one year of cable and Internet service at no charge.
- A man on his way to a meeting stops by his co-worker's desk to see if she's going to the 9 a.
- A rep from Time Warner Spectrum was telling me this deal is not what you thought it would but I can honor another deal for you.
- Actually lucky Joan because my husband was able to be home to deal with her.
- After complaints were filed I immediately saw a lot of activities.
- Again, was not told of any promotion.
- All the Trademarks, Brands & their logos are properties of their respective owners.
- Although we are a Spectrum customer, we are still on a Time Warner Cable plan for internet, cable, and phone.
If you could change the name to Spectrum to avoid confusion, that would be my only recommendation for future. If you need help they can send a tech out in 3 or 4 days. In the case of the customer whose name was changed to "Asshole," Comcast waived a cancellation fee and for two years for service.
Saturday I go in after work with my brother. Secondly, the representative are all telling you different things. She does not need to be in customer service! She kept pushing me to have a tech come out to my house because it was "probably an equipment" issue. She tried to fix the issue and get out of there without anyone knowing. Should anyone care to verify my complaint.
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Today I called scheduling office again and supervisor Michelle (equally rude and obnoxious) informed that the entire order has been canceled on Monday July 24, based on Mark's judgment. Unfortunately, I live in a historic building and cannot install a dish for either Dish Network or DirecTV. Us is a directory website, we collect telephone numbers of companies & services and publish it on this website. Use Virtual Assistant to get answers about your services.
Their partying was drowning out the sound of the drunken speaker. There is always a reason they can't give you the price quoted, when you have a problem you are expected to resolve your problem with internet or tv, you are always on the phone at least 45 min. They didn't even bother to let me know what was going on. They offered a Latin package and it was ok until They started taken channels out of that package. This guy was rude and acted like I was an idiot when I am a wannabe techie.
We got TWC installed one month ago and it was great for about 2 days then the problems started. We have terminated our agreement with this vendor and are changing our processes to prevent this from happening again. We may be able to tell you the right questions to ask or things to say. We only had TWC for a month, after 3 phone calls with the same results I called it quits. We use intelligent software that helps us maintain the integrity of reviews.
- I didn't even receive a courtesy call to let me know that he was on his way even though that was not necessary because I've been waiting for him for hours.
- But it’s Time Warner/Spectrum known for your bottom rated service in the industry.
- I as a business we booked their service for internet, phone and TV (Triple play) on Aug 16th and scheduled for installation on August 28, 2017.
- I called Chris’s supervisor directly for a resolution on this order.
- Wow what great service, if we ran our business the way you run yours we would be out of business!
So I called them back and was told I could not get the service restored because it had been totally disconnected and to get service I would have to start a new service. So I give the TWC a call back and boy do I feel like I have been dragged through the mud and stomped on! So I have talked to at least 15 different reps in 2 days and still never got the issue resolved or ever spoke to a supervisor, not to mention I called the headquarters and was transferred.
Discovered them digging in my yard one day to replace their cable which did not work any longer (I was not a subscriber at this point). During our entire conversation, she continuously had a mouthful of food, and I had to ask her to repeat herself several times! Eric Schneiderman finally got my TV-only bill decreased, his office sent me a letter telling me they had spoken with TWC/Spectrum and that all was taken care of.
When looking at my bill I noticed that I am not receiving the discount that I was promised when I signed up for their phone service. Who would think a customer, willing to pay $127 a month for service - would suddenly be willing to pay 3 times that. You don¹t need to wait on hold, we¹ll connect you with an agent when you’re available. You only get call centers from abroad.
Not considering so many resources, Truck roll costs etc. Of the channels forced on us while favorite channels are only available if we are willing to buy more trashy and filthy channels, more sports channels, and more liberal TV channels, and even more MTV and scummy music video channels. Of the iSpot TV Ad Analytics platform.
He stated that my consent to accept the appointment wasn't necessary and he was allowed to do what he wanted. He told me that technicians were busy with other work (more important work) and therefore my appointment was rescheduled for July 28. He went out and got the same attitude she had given me. Heard about Time Warner being crooked. Hrs AFTER I called that it was declared.
But employee specifically assigned to the case assured me that he will fix everything and presented sincere apologies.Called Time Warner/Spectrum and the representative told me that it wasn't the box, it was my service.Called Time Warner/Spectrum, told the representative I returned the box, was told by the representative that my bill would go back down to $80.
THEY COULD NOT OUTTALK OR OUTTHINK THIS OLD LADY. That means, We continue paying the same for a latin package but they placed Univision, Univision Novelas, Estrella tv and others in a more expensive package. The below given are some of the other Time Warner Cable customer service phone numbers, which are useful for contacting specific departments in Time Warner Cable. The companies' reputation for awful customer service has been a in on the merger.