Virgin mobile chat support
+ Date: - 07.09.2017 - 993 view
Account and Billing; Broadband; TV; Phone; Mobile; Moving Home; Buying or Upgrading; Something else. Choose a topic to get started. Contact us by phone, email, facebook, Twitter or visiting a Virgin Mobile store. Got any questions about your phone or account then we'd love to chat with you. Need to contact us here at Virgin Mobile?
I'm done with Virgin Mobile. IPhone, iPad, iTunes, and App Store are trademarks of Apple Inc. If not received by the 31st of July, 2017, I will contact the RCMP fraud division. If you found another number to call, we also want to know. If your policy is with Jewelers Mutual Insurance Company, or call.
Virgin Mobile Headquarters/Corporate Office, 10 Independence BLVD #200, Warren, NJ 07059, United States. Virgin Mobile allowed a phone upgrade and creation of a 2 year contract with an individual who was not listed on the account. Virgin may not have an online-chat feature, but at least the carrier is responsive on Facebook. Virgin provided a new SIM card free of charge, so things were looking good.
Found out after a paid for the next month of service that Virgin Mobile was shutting down my phone service with no explanation what so ever on 5-31-17. From overseas: call an agent in your. G and also says they sent out warning text but never got any, horrible service. GEICO does not charge for this service.
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- After I bought it I called them and they decided to send me an iPhone 5S.
- After a week of trying to get a refund of money taken from my account when they had been informed that I wanted auto-debit shut off, this is where I have ended up with the Virgin Mobile team.
- After an hour and a half setting up that account, they took my payment from my cc card.
- After being a customer for over 2 years, with 5 cell numbers but they have now lost me as customer.
- All other policyholders can call.
- All this company wants is your money.
- Alternatively, the consumers can refer to an online form that can be found in “Contact Us” section at.
- Am connected to a nasty young man who tell me that I was being charged overtime from April 14 (my upgrade chat was on the 19th).
The only thing that makes me feel good about this experience is reading the countless other horror stories on the web about customer service from your company. The second representative was way better, and he credited me the. Then I got a supervisor on the phone. Then as a courtesy to me they start my plan over with my extra money on my account. They advised they could send the phone away for repair for between 3-5 days but would not provide replacement phone.
Within 10 minutes, I got a response back asking which feature I wanted to set as always on. Worst phone company in existence! Wouldn't even power on after two days of receiving it. You can also email. You really should be feeling ashamed of yourselves, but my experience over the last week with your reps has taught me that you will only be reacting with a "This is not my fault" attitude and effrontery that you are not entitled to.
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Do you have questions like the ones below, if you do we can assist? Don't have a GEICO Account? During a weekday afternoon, I spent nearly half an hour on the phone trying to get instructions on how to turn on the Galaxy S7's always-on display. ET on a weekday connected us with another rep in the Philippines. First, a rep in the Philippines took several minutes to search through her resources to find an answer.
Licensed, trained, and ready to answer your policy questions. My family is not a typical unconscious, unconnected family. Need to pay a bill, make a change, or just get some info? Need to pay a bill, make a change, or just get some info?
I always appreciate the styles of phones that are offered by Virgin Mobile. I am disgusted with Virgin Mobile. I am not interested in your credit! I bought my daughter a Virgin Mobile prepaid for her first cell phone, within 5 months the screen went fuzzy and stopped working.
Only had my phone for 2 days now. Our experienced agents can help you with any paperwork and to manage your policy. Our moderators read all reviews to verify quality and helpfulness. Out $580 still stuck with them. Paid my last amount owing $50.
Perhaps if you actually had any experience with the North American customer base, you would have READ the email(s) below and CALLED ME as requested (especially after requesting in my initial calls that a supervisor return my calls). Phone from Sprint once about a year ago and activated it but Talk back wouldn't shut up and even techs at the stores couldn't figure out how to shut it off.
But - avoid this company at all costs.
Reviews on ConsumerAffairs are verified. Save yourself the headache and frustration and go somewhere else. Shouldn't THEY know the tracking #.
Getting more handset-specific help proved difficult over the phone, especially compared to using Virgin's web resources. Haven't missed any of my mother's phone calls since. Hours on the phone, mostly on hold. How can I owe July bill when the line was transferred to Freedom Mobile in June before the next billing cycle?
Need to update your policy or add a new pet? On top of this I have been waiting past the 10 business day mark for backorder on the model of my phone which is the Samsung s6. Once again, I have had to phone your absolutely useless, NON-CANADIAN BASED, customer service and request my money be refunded to me. One week later I receive my bill - the upgrade has been processed (I wasn't dreaming) and there is an additional charge of $31.
I tried to make my payment and they told me I had to call another number to switch to Virgin Mobile USA. I waited 15 min, then the call dropped. I was encouraged to get in touch by private message. I will do my very best to discourage ANYBODY from using your services EVER. I wouldn't go back with them. I'm VERY SURE what my kids are doing on it!
I got mad and left it at the store and never got my money back so I went back to Virgin Mobile. I had $60 in my account balance while waiting on my new phone to get here which took two weeks because one of the representatives forgot to send it out. I had a Stylo S2 that had no life to it at all. I have been on hold for the time it has taken to set up an account on this site, and write this review. I have been with Virgin Mobile for eight years and have had nothing but problems.
By going to the, you can log in to check and change your service plan, pay your bill, monitor your data usage and get answers to questions about devices. Call us if you have any questions about this valuable coverage. Calling them to fix the problem. Cent international call, what type of phone company cuts their customers off for that? Cents after claiming that an international call was made, which is another lie.
I called customer service and since I'd only had it for a month they agreed to send me another phone. I called customer service and this person told me that they always send re-furbished phones not new phones. I cannot wait to switch off their service! I chose to grin & bear it, I was tired of all the time I had already wasted on the phone with them. I do not recommend for anyone.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. The actual rep that claimed to be a supervisor named Mario finally said he will process a cheque which I will receive within 10 to 20 days (a full 5 days after first requesting it be returned). The billing agent said that they have the amount but had not processed it yet on their side.
Well to my surprise on another Web page that's Virginia Mobile it said I didn't have any more megabytes to use. Went on my Virgin account and once again it was at a zero balance owing. What are you to do with that kinda service? When I asked what apps I could use for music streaming that wouldn't count against my data plan, she sifted through her resources and named several, including Pandora, Slacker and Napster. When you click "Continue" you will be taken to a site owned by, not GEICO.
I don't understand how the hell they keep any customers, and from the complaints I'm seeing, their entire customer service department is in need of a major overhaul. I even took it into a cell store and the person there could see what the phone says it is using and that she has no games, no FB - he said there is something wrong with the phone but Virgin maintains "Well I can't see that and our system is right and I can't trust my daughter". I explained this to customer service AGAIN & AGAIN.
How can they get away with this? How many times does a customer have to tell you they want the money YOU STOLE from them back?!? However, message and data rates may apply from your mobile carrier. Husband's new phone also had a 'new provider' that expired on 5/31/17.
Please feel free to watch the web for any of my scathing and derogatory commentary, because I WILL be very vocal about this issue. Pretty ** 8 years with the most ** company you can ever go through. Refer to Get Human resource where you can find the contact information of a great number of companies. Refer to other contact options offered by the telecommunications provider (for example, phone number).
- " I literally used my cellular data couple of times last month and they charged me $15, so it's really obvious they're stealing from us.
- (You may recognize how important it is not to blow mom off).
- A month I had unlimited data, the problem was the data didn't connect most of the time.
- Advertisements on this site are placed and controlled by outside advertising networks.
At first Customer Service was helpful, but I had to turn my phone off, take out and then put back in the new SIM card.Been a customer for more than 5 years!
While on my Virgin Mobile account there was no amount owing. Will hopefully switch companies soon. With just a few clicks you can the GEICO Partner your Business Owners Policy is with to find policy service options and contact information.
I have called customer service numerous times and they keep repeating the same nonsense over and over. I have maintained for 3 months. I have proof that I was told I would get refunded and yet there seems to be no recourse. I loathe this service, had to keep myself from throwing my phone or smashing it under whatever was handy. I lost the use of my phone for 9 days on that horror.
You're greeted by a recording that suggests you first check the Virgin website and use the site's forum to answer questions. Your questions don't leave work at 5.
- The last customer service rep said they made a mistake & I was supposed to get a NEW phone, since my brand new phone was less than 30 days old!
- They primarily offer unlimited plans, but custom pay-as-you-go plans may be available from select retail locations.
- With just a few clicks you can your insurance policy is with to find policy service options and contact information.
- Virgin customer services advise I must keep the phone for the last four months of the contract or pay 80 to cancel early.
- There's also a link in the app for calling Virgin Mobile support directly.
They refused to turn it on without confirmation that the phone arrived. They will make you mad. This is a very unorganized and dubious way of doing business. Verizon Wireless is not responsible for any delayed or undelivered messages.
I need my phone for life and work purposes and whoever is reading this email will know what it is like to not have a phone in any setting. I never asked for anything FREE, just my money returned, or NOT TAKEN in the first place. I never have a problem with connections.
And my service didn't work.Another feature that's sorely lacking on Virgin Mobile's site is online chat.At any rate, even if he did make a.
They are losing quite a lot of customers. They can't do nothing about it. They charged me on cancelling the contract too. They got a bunch of ** in billing department, so you can never argue with them. They put you on hold for infinity (if you stay there) and put your entire life on hold for days - if you stay there - locking up your phone as well as someone else's since you can't have anything done to your phone if you are on your phone when you call them.
But whatever, when my contract is done I will switch to Fido or something.
Com is no way associated with any of the companies or brands on this site unless explicitly stated. Coverage ultimately became the prime factor. Customer service is a joke on you. Dig into Virgin's website, and you'll find step-by-step instructions with animated screenshots for the basics, like how to pair your phone with a Bluetooth device or install an application. Do not trust Virgin mobile and find a different phone company.
In June 2017, I called the Virgin Mobile over the phone to cancel my son's services since the account was opened by me. Instead I received a text saying, "Thank you for updating your information" which I never did. Interacting with Virgin Mobile on Twitter was a bit more complicated. It's THEIR envelope with THEIR label! Just remember that written inquiries are handles within a 1-2 weeks period. Last two years have had nothing but terrible Androids.
Waiting time of the line does not exceed 4-5 minutes, so you can talk to Virgin Mobile representative. We aim to provide readers with the most up-to-date information available about today's consumer products and services. We use intelligent software that helps us maintain the integrity of reviews. We were fortunate to go with the monthly top up instead of a contract so had no attached accounts that could be compromised.
I paid off the bill. I then waited all night for a phone call that never came. I think they took that money for those couple text messages we sent after I put the money in his account to pay the bill.