Playstation customer service live chat

+ Date: - 15.06.2017 - 625 view

Contact PlayStation customer support service for hardware, software and account. If you can't find answers here, try our live chat, forum, or give us a call! Find out how and when you can get in touch with us via Live Chat. Chat with PlayStation® Support. Please complete the required fields.

For complete and detailed rule descriptions. For many years now, I have been using Sony video game products from the PSP, to the Playstation consoles. Gamefaqs in 2016 cant be taken serious. Gamefaqs in 2016 cant be taken serious. He then was told to buy a card and to pay to have his account reinstated.

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Stephanie that last person I spoke with tried to tell me she is the owner of the company and that's just how she runs it. Terms of Use Your use of this site constitutes acceptance of the. That can add up to a bunch of money.

Or I should say the nonexistent customer service. Pretty much every complaint is exactly what my son's account has gone through. REDDIT and the ALIEN Logo are registered trademarks of reddit inc. Reading other posts, I am seeing a pattern of disregard for customers and some questionable if not illegal actions. Recently, I have not been able to make purchases because of a glitch in their system that says that the "purchase cannot be completed" and to check under transaction history.

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I want answer and I also want address to write written complaints to as they told me there isn't a place to do that. I was very upset and asked for a supervisor and he told me he could not transfer me to anyone, he was it. I'm chronically ill, and I'm dying. I'm not asking for much, I just would like to be able to still play my game.

So I logged out and it let me play then but come to find out it charged me the ten dollars even after it said it didn't. So PlayStation says that someone in my home or someone using my serial number purchased a free trial for their vue service and when I seen the fraudulent charges I contacted my bank right away, I had tried reaching PlayStation many times but they never answered after hour long wait times and the online chat didn't work either.

Asked if they can transfer my membership to a new account.At that point I pay $50 for a game I can only play for a month.Bought child a month of Playstation Now service for ten dollars to try.

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So a month later I finally get them on the phone and explain to them and they flat out hung up on me. So if you're wondering what game console to buy I would not recommend Sony. So that will give the player time to call the PlayStation Network service line and let them know there had to be a misunderstanding or something before they just suspend a loyal member's account without any reason behind it. So why is it ok Playstation can just ban someone without proof or details?

They should warn the player if he or she has done something wrong in the past that has caught the PlayStation Network's industries attention and let them know if something like this happens again, their account will be suspended or banned. They spent the whole time trying to tell you how it's your fault. They stated I would receive an email in 3 days and it's been 5 days.

The Images I included shows I spent money on their service and would willingly follow rules to continue enjoying playing. The PS4 start off freezing up. The PlayStation Network and SONY deserve to lose millions of dollars for unethical decisions like this. The case # at Sony is ** if they wish to pull the call and take action against this employee as he sounded so comfortable being rude.

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Review Threads and Kickstarter threads must follow posting guidelines. Rules 1-3 apply to comments, all rules apply to posts. So I asked if they can just change my username to meet the rules. So I called my provider and they proceeded to tell me changing IP addresses is not possible because of the account I had and that they had no reason to as they did not block anything on their end. So I chat with PlayStation Customer Service and explain the situation.

Some days I would get 20 email's from them. Sony Corporation is involved with a wide range of business segments including electronics, motion pictures, music, and financial services. Sony Network bans account and will not reverse the ban. Sony competes closely with Panasonic and Sanyo for the consumer market. Sony has provided more service to information-stealing hackers than their own paying customers.

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So, I connected to Playstation Store from my PS3, looked for the games and found what seemed to be the three of them, there was a pack containing the first two games and something called "UNCHARTED 3: Drake's Deception Game of The Year Digital Edition" that seemed to be the third game, description said: "The Game of The Year Digital Edition includes all of the original UNCHARTED 3: Drake's Deception components as well as Flashback Map Pack #1, Flashback Map Pack #2, Drakes Deception Map Pack, Fort Co-Op Adventure, Co-Op Shade Survival Mode, and over 40 additional Multiplayer Skins.

I call customer service and they told me I have been sending hate speech/ images to people and that was why I was suspended. I contacted Sony again with all of the error code information and my internet provider having them on the phone at the same time. I currently own four of the Playstation products, and most recently the Playstation 4.

I have always been faithful to the PlayStation, but after today, never again. I have earned 193 Platinums with over 11,000 trophies. I have no idea why I ever gave them money in the first place. I mean at worst they should add 30 days to my 90 but she said no and I never purchased the ten dollar card.

Com that monitors every company you can think of and every issue it has ever had is logged on that site.

They want you to pay all of that money and still want stick by their products and I think they should have fix mine or giving me another one. This costs $20 a month for a very basic service, that seems unnecessary and unfair. This is the worst customer service I have ever come across! This was his xmas present so I went to where you buy memberships and clicked on the ten dollar 30 day membership and it said I already have a 90 day membership.

  1. About a month ago SONY started charging things to my PAYPAL credit account and then they switched over to just withdrawing funds from my bank balance.
  2. Adult User: I voiced my opinion on a game!
  3. He was told to buy a card for membership after being banned due to a double charge in December in which my bank stopped payment for a double transaction so, he was banned. Hope you guys get hacked soon and lose a lot of business because you guys clearly only care about the customer's money instead of our satisfaction.

    • My account for PlayStation network was hacked.
    • Square Enix decides to make the PS3 version obsolete not the game just a PS3 version.
    • I am very pissed, I bought a 50 dollar PSN card and put it on my account, I then bought GTA V which was on sale for 30, after I had a balance of 20 dollars so I played gta v for a little bit then realized I had 20 dollars to spend on for money in the game.
    • If it wasn't for my money, they wouldn't have jobs.
    • GameName Spoiler](#s "Spoiled text.

    My service was very nice telling me what they could do to resolve the issue but at the end of the day, there were some things out of their control. My son called me in tears, 16 yrs old - Autism, saying he just learned his account was banned and he has no reason why. Never invest anything into SONY or its products. No access to anything you have paid them for. Nope they can't do that either.

    Another irritating thing about PlayStation is that the customer support are all from out of country and can't pronounce their words correctly at all.

    Join the ConsumerAffairs Community! Later on, when my PS4 stopped functioning, I attempted to request a service repair. Long story short, the person talking to me decided at some point he had nothing else to say, informed me about it and closed the chat. MY ACCOUNT BANNED DUE TO PRE-ORDER REFUND - With E3 around the corner, I placed 6 pre-orders on the PlayStation Network.

    I own both a PSP and PS Vita and have a playstation network account. I purchased Final Fantasy 14 A Realm Reborn and then later the update HeavensWard it is an online MMO. I put this 90 day membership in and we could play on live.

    This would have at least some of this money lost reimbursed to all of these poor customers throwing thousand of dollars to this unethical company. Tried Playstation Now for month and it was terrible as though infrastructure cannot support the network traffic. Turns out you needed a full copy of the game to play it first. Two weeks later, I get charged $90 for year subscription (I am fine with this), plus $19.

    How can they be allowed to blame our kids for SONY'S security problem and or them tricking our kids into unwanted/downloads, downloads that look free say they are free and are free until the money just disappears from your bank. How can they just basically steal your games.

    I encourage you hackers out there to hack the SONY PlayStation Network because all they do is steal and scam all of their member's hard working money. I feel Sony can just say someone violated their 21 pg agreement which they entered into with a MINOR and take people's money without further explanation and then to have a rude customer service representative is the most disturbing. I fully understand that SONY HAS ABSOLUTELY NO ETHICS department much less HAVING ANY ETHICAL BUSINESS PRACTICES.

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    What a horrible company that pinches every single penny from their loyal customers. What is real strange to me is what happen to the 23 confirmation email from sony. What kind of customer service is that. When I called back representative Mario was very rude and addresses me as "lady.

    Where is the playstation live chat? Yeah, it's most likely a LOT longer. Yes it's been downloaded, but obviously it's never been played since I've never had a PS+ membership. You can scroll down to PlayStation Network and click on (past issue check) when you get to that next page it will have a list of the same thing for every day and the same reported problem (sign in) since the day the system came out.

    It was still under warranty, and I only had it for 3 months. It's against the law to withhold information from a parent. It's quite a racket that Sony has going.

    Now I'm sitting here with the new PS4 and nothing to do with it. Of these were SONY exclusives. On April 18th the PlayStation arrived the same day. On this new PS4 console I was forced to get it in order to play my game.

    I refuse to give them more money after this unethical treatment from PlayStation who I have given thousands of dollars. I spent over $100 on those versions for the PS3 and I don't have an extra $100 to spend for the PS4 versions and if I did, why would I do that so six months down the road they make that obsolete too? I told him I was a innocent victim and that they made a mistake and he told me that he couldn't do anything for me and that I was LYING TO HIM!

    Unfortunately, in American society more often than not; the only way that abusive business practices get resolved is thru the Courts. Upon calling Sony again, found out he gave me an ID # that wasn't correct. Upon follow the link and messing around with the choices it has an error log section.

    Their customer service SUCKS. Their response was to cancel my son's year subscription without any explanation. There are many features that I love about the Playstation 4 gaming console. There is a website called download detector. They don't stand behind their games. They said they'd credit my account in 3-5 days.

    Contacted them by phone, escalated complaint to management and they all say the same thing: "We see no proof that autopay was turned off. Did our instructions work? Do not personally attack other users. Do not put your credit card or Paypal info on there because they will not refund you for unauthorized charges and if you stop payment they will lock you out of your account. Do not submit vague titles or generalized posts.

    I ask Josh the manager when was bug infected put in his note. I awoke one morning to find I was banned for no reason, and when a fellow gamer swore Sony never banned without reason, I checked my email for any solution, and tried to reach out to try and resolve this problem, but nothing. I believe the game is hacked. I bought an Xbox as well, but returned to a PlayStation 4. I bought my son a PlayStation 4 Pro for Christmas 2016.

    If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. If you got to a live person using another method, please tell us how, so we can update our information. Immediately went into account settings and turned off auto renewal for the service.

    I've never been the kind of person that buys games on the digital format, somehow I have always preferred to have the physical disc, however yesterday after trying the Uncharted and Uncharted 2 games I decided that I liked them enough to get a copy of them as well as a copy of Uncharted 3. If they take this away at least give me a reason!

    March of 2017 four months of buying the PS4 it played out (would not come on). My guess is short staff; last day of spring break in a lot of places. My husband had downloaded Friday the 13th for me as a surprise at the beginning of the month and I was unable to play it until almost 3 weeks later, not quite that long. My kids have been long time members of the PSN and we have never had any problems.

    Com does not evaluate or endorse the products and services advertised.Com makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof.

    In a way, they are stealing our money. In my mind, I was all like, "Yeah, I heard that one before buddy". In my opinion, Sony should not be charging its customers for a service that should be free for all its users.

    The controllers have a sleek design and size that make for a very comfortable and enjoyable gaming experience. The customer service you provide is terrible. The hundreds of dollars I spent on this and he can't pay which remind you he barely plays anyway because he is on his XBox mostly and has never been ban from there. The man I spoke to was the rudest little butthead ever.

    Used it for the month and that was that. We don't have a membership and aren't exactly so well off or that big of gamers to have a subscription service. We really need to do something about all of these scams. We use intelligent software that helps us maintain the integrity of reviews. Well here we are again, they now said 1-2 billing cycles. Well the 5 days pass so I call, they stated that they credited my wallet when I told them I no longer had the PlayStation.

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    I also think it is absolutely outrageous that the PlayStation Network can just ban or suspend anyone's account for no reason even though the player already paid of an entire year to play online and purchase pre-order games in the PlayStation Store. I am an online player like a lot of people. I am selling my console today and buying an Xbox or a Nintendo. I am very much mad at them for treating their customers like this.

    As far as I can tell there are absolutely no exception's unless you pay all disputed charges.As much money as I got into all this Sony is trash.
    1. Adult gaming time is very rare in this household.
    2. After calling customer service several times, they were instructing my son to perform different task to making it work with no response.
    3. And because I had not yet received my product, SONY legally could not keep my money and force me to keep their product.
    4. And that I would like them to either reimburse me so I could re-purchase the same games on the new PS4 so I can continue to play my game and they refuse.
    5. And, their customer service is absolutely horrible.
    6. Edit: Just realized that makes little sense as their call center is likely over seas. Even worse, I could never get through the 60 minute plus wait times for support, so I chatted them and they assured my service would be cancelled, but not refunded. Finally, I put a stop payment on my credit card since Sony wouldn't stop charging me. For Mac, Windows, Android, iOS (iPhone, iPad, & iPod Touch), Linux, Chromebook, Kindle Fire, PlayStation, Apple TV, routers, and more.

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